Frequently Asked Questions

1. What is ReturnX?

ReturnX Solutions LLP is a digital platform that connects customers with registered local shops. When you shop from partner stores, you can earn reward points and community benefits through our app.

No. We do not manufacture or sell any products. We only connect customers with registered merchants.

Download the Customer App from the Play Store, scan a referral QR code, verify your mobile number, and complete your registration.

Yes, registration is completely free.

After successful registration, you receive 240 bonus points in your wallet.

1 point is equal to ₹1 inside the system.

Buy from any registered shop, collect the bill, scan the merchant QR code, and submit your bill in the app.

After merchant approval and payment verification, points are usually credited within 36 working hours.

Point Wallet stores all your shopping reward points.

Money Wallet stores your withdrawable earnings and rewards.

For every 8,000 points collected, the system generates one Token ID.

Yes. Token IDs are generated automatically from your shopping points.

No. Points must follow the system process before becoming withdrawable money.

Every time you generate a Token ID, 20 bonus points convert into ₹20 in your Money Wallet until all 240 bonus points are used.

Yes. You can refer new customers through your referral QR code.

Yes, eligible referral rewards may be available based on system policies.

Yes, eligible users can refer new merchants to the platform.

It is an income earned from service charges paid by shops you referred.

Yes, rewards are based on actual shopping from registered shops.

You can shop from any store listed in our app.

No transaction means no bill submission and no points.

Your payment goes directly to the shopkeeper, not the company.

No. The company does not collect shopping money from customers.

You can withdraw earnings to your bank account or UPI through the app.

Yes, applicable TDS or taxes may be deducted as per law.

No. Multiple accounts are not allowed.

Fake bill submission may result in account suspension or permanent ban.

Yes, your data is protected under our Privacy Policy.

Yes, reward rules may be updated anytime.

You can contact us through the app support section or website contact page.